Last updated : 29-09-2025

Privacy & Data Protection Policy
Duranto Electric Mobility (“DEM”) protects your privacy as per the IT Act 2000, the Digital Personal Data Protection Act 2023, and Google Play Developer Program Policies. By signing up or using our app, you consent to the data practices described here. You will be prompted to
grant permissions (like location) at runtime, and you can withdraw them anytime from devicesettings.


Data We Collect:
– Identity & Contact (name, phone, email, IDs for KYC).
– Driver & Vehicle (license, RC, permits, insurance, PUC).
– Trip Data (pickup, drop, route, fare, timestamps).
– Location Data (GPS for ride matching, navigation).
– Payment Data (method, transaction IDs).
– Device & Usage Data (IP, crash logs, app diagnostics).
– Feedback & Ratings (reviews, complaints).
Data Use & Sharing:
– Used for rides, safety, billing, fraud prevention, improvements.
– Shared only with trusted third parties (payments, maps, analytics). These third parties are
bound by confidentiality and data protection agreements and may process data only for the
limited purpose of providing services.
– No data is ever sold.
– Users can manage app permissions anytime via device settings.
User Rights:
– Access and request your stored data.
– Correct inaccurate information.
– Request deletion (data removed from active systems immediately; backups cleared within 90
days).
– Withdraw consent at any time.
– Lodge complaints with our Grievance Officer at info@durantocabs.in.
– Review/Update/Delete Request: You may review, update, or delete your personal data at any
time by filling out this secure form:
Duranto Data Request Form.

Security Measures:
– We apply encryption, restricted access, and regular audits.
– In case of a breach, affected users and regulators are informed as per law.
Key Points Summary:
– Only essential data collected, used with consent.
– Runtime permissions requested clearly; can be revoked from device settings.
– Immediate deletion from active systems upon request; backups purged within 90 days.
– No data is sold; shared only with trusted partners under strict agreements.
– Secure, RBI-compliant transactions.
– Grievance Officer: info@durantocabs.in.
– Manage your data anytime via our form link above